Privacy Notice.

Effective Date: April 2026 | Last Updated: April 2026

Boomerang Storage, LLC ("Boomerang," "we," "our," or "us") is committed to protecting your privacy. This Privacy Notice explains what personal information we collect, how we use it, who we share it with, and what rights you have regarding your data. By using our website or services, you agree to the practices described in this notice.

This notice applies to all users of boomerangstorage.com and app.boomerangstorage.com, including students, parents, and school administrators.

1. Information We Collect

We collect the following categories of personal information:

Information You Provide Directly

• Full name
• Email address
• Phone number
• Mailing address and campus address (dorm name and room number)
• Payment information (credit card details — processed securely by Intuit)
• Items being stored or shipped, including descriptions and photos you choose to upload
• Preferred service type (storage, shipping, or both)
• Pickup and delivery preferences

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and operating system
• Pages visited, time spent on pages, and referring URLs
• Device identifiers and cookie data

This information is collected using cookies and similar tracking technologies through Google Analytics and Webflow. You may disable cookies in your browser settings, though some features of our website may not function properly as a result.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide our storage and shipping services, including scheduling pickups and deliveries
• To process payments and send receipts
• To communicate with you about your order, including pickup confirmations, delivery notifications, and account alerts
• To send marketing communications, promotions, and service updates (you may opt out at any time)
• To comply with legal obligations and enforce our Terms and Conditions
• To improve our website and services through analytics
• To respond to customer service inquiries

3. How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

Service Providers and Technology Partners

We work with trusted third-party companies that process data on our behalf:

• Intuit — payment processing (credit card transactions)
• Mailchimp — email marketing and customer communications
• Simple Texting — SMS/text message communications and marketing
• Amazon Web Services (AWS SES) — transactional email delivery
• Google (Analytics, Gmail) — website analytics and business communications
• Webflow — website hosting and content management
• Firebase — application backend and data storage
• Airtable — internal data management and operations
• Anthropic (Claude AI) — AI-powered customer support features (where applicable)

Each of these providers is contractually required to protect your data and may only use it to provide services to Boomerang.

Partner Schools

We may share limited information (such as your name and dorm assignment) with residential life offices at your school solely for the purpose of coordinating storage pickups and deliveries.

Legal Requirements

We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights or the safety of others.

4. Marketing Communications

With your consent or as permitted by applicable law, we may send you promotional emails and text messages about our services. Your information, including your email address and phone number, may be shared with Mailchimp and Simple Texting for this purpose.

You may opt out of marketing emails at any time by clicking the "Unsubscribe" link in any email we send. To opt out of text messages, reply STOP to any message. Opting out of marketing communications will not affect transactional messages related to your order.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyze website traffic and usage patterns (Google Analytics)
• Improve our website and user experience

You can control cookie settings through your browser. Note that disabling cookies may affect the functionality of our website and booking system.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you would like us to delete your data, please contact us at service@boomerangstorage.com.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Payment information is processed by Intuit and is never stored directly on our servers. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are intended for use by college and preparatory school students. We do not knowingly collect personal information from children under 13 years of age. If you are under 13, please do not use our services or submit any personal information.

For students under 18, we strongly encourage a parent or legal guardian to complete the registration and payment process on the student's behalf. If we become aware that we have inadvertently collected information from a child under 13, we will delete it promptly.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate or incomplete information
• Deletion — request that we delete your personal information, subject to certain exceptions
• Opt-out — opt out of marketing communications at any time
• Portability — request your data in a portable format where technically feasible

To exercise any of these rights, please contact us at service@boomerangstorage.com or call 413-535-3200.

10. Massachusetts Residents

As a Massachusetts-based business, we comply with applicable Massachusetts consumer protection and data privacy laws, including 940 CMR 38.00. Massachusetts residents have the right to know what personal information we collect and to request its deletion. To make a request, please contact us using the information below.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this notice periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated notice.

13. Contact Us

If you have questions or concerns about this Privacy Notice or how we handle your personal information, please contact us:

• Boomerang Storage, LLC
• 190 Moody Street, Ludlow, MA 01056
• Email: service@boomerangstorage.com
• Phone: 413-535-3200
• Website: boomerangstorage.com

© 2026 Boomerang Storage, LLC. All rights reserved.