Boomerang Storage

FAQ's

Boomerang FAQs: Your Packing and Storage Playbook.

Got questions? We've got answers! Dive into our FAQs for the inside scoop on making your move with Boomerang Storage a breeze. From topics such as our pricing and pickup & delivery service, to how to pack up your stuff safe and sound, we cover it all.

Does Boomerang offer shipping services?

Yes, we do! We can ship your stuff to a new school, home, or anywhere in the world!

What is the difference between "Pick up and ship without storage" and "Store then Ship"?

We offer two options depending on when you need your items shipped. This determines your final price.

Ship without storage (The 2-Week Window): If you schedule your items to ship within 2 weeks of pickup, you pay the Reservation Fee + Shipping Costs. You do not pay storage fees.
Store Then Ship: If we hold your items for longer than 2 weeks before shipping, you will pay Storage Fees + Shipping Costs.

Q: Can I change my mind after you pick up my items? Yes. However, please note that if your items remain in our facility past the 14-day mark, your account will automatically convert to a "Storage" plan, and storage fees will apply.

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How's Boomerang's Pricing Work?

You pay per item stored, covering pickup, delivery, and storage. Check our pricing list for details. Heads up: there's a reservation fee, but it's a small price for big convenience.

Can I Use My Own Boxes?

Absolutely! While our boxes are free, you're welcome to use any sturdy container. We're flexible, but your boxes need to be tough.

When and How Do I Get My Free Box Kit?

We provide free boxes and packing tape! Pickup locations vary by school, so please check your individual school page on our website. You'll start with 4 free boxes and a roll of tape, with more available for free if you need them. Limitations do apply.

What size are the Boomerang Boxes?

Each box is a roomy 23"x18"x18", giving you plenty of space for all your stuff. Our large size box is the best bang for the buck!

When Does Boomerang Pick Up My Storage?

Check your school's page on our website for all the important dates, as this varies by school.

Any Floor, Any Room, Right?

You bet! We'll pick up your items from any floor, directly from your room, at no extra cost.

How Early Do I Need to Schedule a Pickup or Delivery?

Please give us a heads-up by reserving online at least 48 hours before your desired time.

Do I Need to Be There for Pickup?

This depends on how we set up pick up for your school. Check your schools specific page to see if we need to pick up while you are present via appt or if you can lock your items in your room and take off before we arrive. Feel free to send us a message if you questions.

What About Declared Value Protection For My Belongings?

We offer $100 of declared value coverage per item or box. Want more coverage? No problem. You'll see options when signing up for service.

What is the "Photo Verification" feature?

Once you have finished packing, log in to your dashboard at boomerangstorage.com and select "Add Photos." You can upload up to 3 images of your packed items. While optional, we highly recommend it!

Can I store my TV or Monitor? If so, what are the packing guidelines?

We can store your tv or monitor but ONLY if it's in it's factory packaging or equivalent. If your TV is not packed or not packaged properly we may not take it. If we do take it and it's unpacked, declared value coverage will unfortunately not apply. TV's and Monitors are among the most fragile items.

Is Your Warehouse Climate-Controlled?

Yes! Our warehouse is monitored and kept at a very safe temperature and humidity range throughout the year. We have made a significant investment modernizing our facility with state of the art systems. Climate-control is a very big deal these days with outdoor temps and humidity levels rising.

What If I Need Pickup or Delivery Outside Your Listed Dates?

We offer custom services starting at $90, depending on your needs and location. Just keep in mind, availability can vary.

What Are Your Packaging Guidelines?

Seal It Right: Every box corner needs tape..
Furniture: Can go as is unless it's knock down style furniture like Ikea. Please disassemble and box up.
Protect Your Treasures: Inside matters, use 2"-4" of cushion for any fragile items whether it's glass or a guitar.
Beds and Sofas: Beds and sofas in bags, taped up well.
Chill the Fridge: Defrost and clean pre‑pickup; we’re not fans of ice‑age relics.
Bubble Wrap It: Wrap your electronics, art, mirrors or instruments in a cozy, 2"–4 " layer of bubble wrap or packing material and then box up.
Label: Your Job: Write your First and Last Name clearly on every box, bag, or item you are handing over. Our Job: We will attach the official tracking barcodes and shipping labels when we pick up your items.

When Is Payment Due?

Storage Customers: You pay the storage fee upon pickup.

Shipping Customers: Shipping costs are calculated and charged once we weigh and measure your boxes at our facility.

Can You Deliver to Schools Not Listed on Your Site?

Sure, get in touch to discuss options and details.

Select Your School Contact Us

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