Q. When
is my storage payment due?
A. After we pick up your storage, we will bill your credit card you registered with us upon initial sign up. (This usually takes 1 week.) Sorry, we do
not accept cash however we do accept checks.
Q. How
do I estimate how much my storage bill is going to be if I am a
student?
A. To properly calculate you’re
storage bill, take the price for each item you need to store then multiply the price times 3 months if storing for the summer term. This is your total for that item. Our storage rates displayed are per piece. For each order, Free
Boxes, Pick Up, Delivery, and Storage for the summer are all included in the
price you see for each item.
Other charges include the following:
-
Insurance – Each listed item is insured for $100.00 automatically. Additional insurance can purchased for a rate of $4.00/ $100.00 of value. Insurance limits apply. (See Insurance)
- Alternate or early delivery fee -$50.00 each way
-
Off Campus Pickup or Delivery -$50.00 each way
-
Missed pick up or delivery - $50.00
-
Overweight boxes - A surcharge of 50% of the price of your storage for any box weighing over 70 pounds.
Q.
Is my deposit refundable?
A.
Yes, your deposit is fully refundable. We will deduct the deposited amount from
your final bill after all items are picked up for storage.
Q.
How can I be sure to secure a storage space?
A.
We encourage you to sign up online and pay the deposit to reserve your pickup
as early as possible. This will secure your storage space with us. We often
offer “early bird” discounts as well as discounts for referring your friends. So be sure to check up on our website early for deals!
Q.
Are there any additional fees I should be aware of?
A.
The only additional fees are as follows: Early termination of storage, early
delivery, delivery outside of our posted dates, transportation of your storage outside schools we serve, missed pick up or delivery,
uncleanly refrigerators, bounced checks, necessary repackaging, disassemble or assembly items, and failure to make a reservation.
Q.
How can I prepare my items for storage to make the pickup fast, organized, and
safe?
A. We kindly ask for you to securely tape all boxes on all six seems, disassemble futons, cover mattresses or box springs with a mattress bag, tape any doors shut on furniture, drain your refrigerator and clean it prior to pickup. As far as labeling your boxes...we will send you labels with your box kits or bring them to you directly at the time of your pick up. If you feel more comfortable, you may print your own labels here > http://www.boomerangstorage.com/boomerang_storage_labels.html
Very
Important: All items going into storage must be labeled
properly.
Q.
Can I insure my items going into storage against loss or damage?
A.
Yes.
Each package comes with an automatic $100.00 of declared value coverage. If you
wish, you may purchase addition declared value coverage for a rate of $4.00 per
$100.00 of value. Our limit for our school storage service is a maximum of
$500.00 declared value coverage per package or a maximum of $1500.00 declared value coverage per order. In order to collect insurance the customer must follow the procedures outlined in our terms and conditions.
Q.
Will you pick up my items for storage on any floor level?
A.
We sure will, at any floor level at no extra charge.
A. Yes, we do require you to be present at your room during the pickup to make sure your items going into storage are all picked up.
Q.
Can I retrieve items in storage during my storage term?
Q.
Does Boomerang Storage offer Climate Controlled Storage?
A.
Yes. We own our warehouse which is heated, extremely clean and state of the art.
Q.
How do I get my free box kit?
A. Depending on your school we typically send the box kit right to your campus mail box the week prior to
finals or deliver them to your dorm. Sometimes depending on the arrangements we have made with your
school, we host box distribution days where you can pick your box kit up at our location on campus.
Q.
When will Boomerang Storage be picking up my storage?
A.
Please refer to the schedule posted for your school on the "Calendar" page. We
will be calling you to arrange and exact day and time for your pickup.
Q.
When will Boomerang Storage be delivering my storage?
A.
We will be posting the delivery dates during mid summer and calling you to determine a date and time for your storage delivery. Many schools are
allowing Boomerang Storage to actually deliver your storage to your new room
before you even get back to school! Now that's what we call service!
Packaging Guidelines (In the unfortunate event damage occurs your claim will be approved if the following packaging guidelines are followed)
Below
are our packaging guidelines. Please read carefully
- Boxes
must be securely taped on all 6 sides
- Non Fragile items
going into storage don’t necessarily have to be in a box but we strongly
recommend boxing all items. If not box, the item must be very well
labeled and protected
- Beds and furniture must be placed in mattress bags.
- Refrigerators must be thoroughly defrosted, cleaned and propped prior to pickup.
- All
electronics must be have 2-4 inches of approved packing material (bubble wrap, micro-foam, original factory packaging) on all sides
of the item. Then the item must be in-cased in a cardboard box. .
- All boxes and items going into storage must be very well labeled with your school name, destination dorm, your name, and a number sequence. Ex. 1 of 10…… If your boxes are not labeled, they stand a risk of getting lost. We strongly recommend printing our labels right off of our site. You can find the labels here
Q. What
if I am a student studying abroad for a year. Does Boomerang Storage offer “long
term” storage?
A. We sure do. Please see the Boomerang Storage Long Term Storage page.