Frequently asked questions
| Payment Insurance Ohter Charges Preparing for my Pick up |
Pick up and Delivery Packaging Guidelines Other FAQ's |
When is my storage payment due?
Storage payment is due within 2 weeks after we pick up your storage. Then just log into your Boomerang Storage online account where your bill will be waiting for you to pay via debit or credit card. We use Paypal for payment processing which is a very secure way to pay online. Sorry, we do not accept cash however we do accepts checks. For payment by check please email us at service@boomerangstorage.com to let us know your paying by check. You may make out your check to Boomerang Storage 59 Bardwell St. South Hadley, MA 01075
How do I estimate how much my storage bill is going to be if I am a student?
To properly calculate you’re storage bill, add up the price for each item you need to store, multiply that price times 3 months if storing for the summer term and that is your total. Free Boxes, Pick Up, Delivery, and Storage for the summer are all included in the price you see for each item.
Other charges include the following:
Insurance – Each listed item is insured for $100.00 automatically. Additional insurance can be purchased for a rate of $4.00/ $100.00 of value. Insurance limits apply. See Insurance
Alternate or early delivery fee -$50.00 each way
Off Campus Pickup or Delivery -$50.00 each way
Missed pick up or delivery - $50.00
Overweight boxes - A surcharge of 50% of the price of your storage for any box weighing over 70 pounds.
Is my deposit refundable?
Yes, your deposit is fully refundable. We will deduct the deposited amount from your final bill after your items are picked up for storage.How can I be sure to secure a storage space?
We encourage you to set up a reservation as early as possible to secure your storage space with us. We often offer “early bird” discounts as well as discounts for referring your friends.
Are there any additional fees I should be aware of?
The only additional fees are as follows: Early termination of storage, early delivery, delivery outside of our posted dates, missed pick up or delivery, uncleanly refrigerators, bounced checks, and failure to make a reservation.How can I prepare my items for storage to make the pickup fast, organized, and safe?
We kindly ask for you to securely tape all boxes on all six seems, disassemble futons, cover mattresses or box springs with a mattress bag, tape any doors shut on furniture, drain your refrigerator and clean it prior to pickup. We need your boxes numbered in a group sequence 1of 10, 2 of 10 etc... Finally print out a label from our site and write your name and destination dorm on each piece.
Very Important: All items going into storage must be labeled properly.
Can I insure my storage items against loss or damage?
Yes. Each package comes with an automatic $100.00 of declared value coverage. If you wish, you may purchase addition declared value coverage for a rate of $4.00 per $100.00 of value. Our limit for our school storage program is a maximum of $500.00 per package or a maximum of $1500.00 declared value coverage per student. In order to collect insurance the customer must first follow the packaging guidelines. See packaging guidelines below.
Will you pick up my items for storage on any floor level?
We sure will, at any floor level.
Can I retrieve items in storage during my storage term?
Special arrangements can be made for us to pull items early, however additional fees for early storage removal and delivery will apply. We kindly ask you to give us one week notice. This rule only pertains to the Boomerang School summer storage program.
How do I get my free box kit?
We typically send the box kit right to your campus mail box the week prior to finals. Sometimes depending on the arrangements we have made with your school, we can send the box kit right to your dorm room or you can pick the box kit up from us.
When will Boomerang Storage be picking up my storage?
Please refer to the schedule posted for your school by logging in to your account. We will be on campus during finals week.Will you pick up and deliver off campus?
No problem. However, we do charge a pickup and delivery fee for all off-campus locations.Below are our packaging guidelines. Please read carefully
- Boxes must be securely taped on all 6 sides
- Items going into storage don’t necessarily have to be in a box but we strongly recommend boxing all items. If not box, the item must be very well labeled
- We strongly recommend putting your bed in mattress bags.
- Refrigerators must be thoroughly defrosted, cleaned and propped open for storage.
- All electronics must be have 2-4 inches of approved packing material on all sides of the item. Then the item must be incased in a cardboard box. We recommend purchasing bubble wrap at your nearest packaging and shipping store.
- All boxes and items going into storage must be very well labeled with your school name, destination dorm, your name, and a number sequence. Ex. 4 of 10…… We strongly recommend printing our labels right off of our site. You can find the labels at HERE
What if I am a student studying abroad for a year. Does Boomerang Storage offer “long term” storage?
We sure do. Please see the Boomerang Storage Study Abroad Storage page.